Returns & Refunds
Last updated
Return window. You can ask for a return within 7 days of delivery.
Damaged, defective or wrong item. If your suitcase arrives damaged, has a manufacturing defect, or isn't what you ordered, tell us within 48 hours of delivery, with photos. An unboxing video helps a lot. We arrange a free pickup and give you a replacement or a full refund, whichever you prefer, subject to stock.
Changed your mind. You can return a suitcase within 7 days of delivery if it is unused, with its original packaging, tags and protective covers. A return pickup charge of ₹200 is deducted from the refund.
What we can't take back. A suitcase that has been used for travel, is scratched or marked, or is missing its packaging, tags or keys (unless it arrived that way).
How to return. WhatsApp us on +91 90307 09725, or email orders@sigmaluggage.com, with your order number and the reason. We confirm the pickup date. Pack the suitcase in its original box if you can.
Exchanges. You can exchange for another colour or size within 7 days, if it is in stock. It is free when the reason is damage or a defect; otherwise the ₹200 pickup charge applies, plus any price difference.
Sets. If you return part of a set, we refund the price you paid for that suitcase. If the set had a saving, the saving is shared across the suitcases in the set in proportion to their prices.
Refunds. Once the returned suitcase reaches us and passes a quick check, we refund within 5–7 working days:
- Online payments go back to the original payment method (your bank may take a few more days to show it).
- COD orders are refunded by UPI or bank transfer to details you share with us.
Cancelling an order.
- Before dispatch: cancel free of charge by WhatsApp or email; we refund in full.
- After dispatch: the order can't be cancelled, but you can refuse delivery (see Shipping, "If we can't deliver") or return it within 7 days.